Plot
The second edition of this bright and breezy service primer is completely updated and includes new information on e-mail, telephone tact, voice mail, chronic complainers, service recovery, problem solving, and managing the 'customer from hell.' Using anecdotes, cartoons, and checklists, the book makes its point.
Book Details
| Author | Kristin Anderson; Ron Zemke |
| Publication Year | 1998 |
| Publisher | AMACOM |
| Format | Paperback |
| ISBN | 9780814479704 |
| Number of Pages | 160 |