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Delivering Knock Your Socks Off Service

Delivering Knock Your Socks Off Service

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11.280 KD
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8.460 KD
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The second edition of this bright and breezy service primer is completely updated and includes new information on e-mail, telephone tact, voice mail, chronic complainers, service recovery, problem solving, and managing the 'customer from hell.' Using anecdotes, cartoons, and checklists, the book makes its point.

Book Details

Author Kristin Anderson; Ron Zemke
Publication Year 1998
Publisher AMACOM
Format Paperback
ISBN 9780814479704
Number of Pages 160
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